privacy & policy
Last updated: 27 September 2026
Ryan Lee Therapy respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Ryan Lee Therapy collects, uses, stores and protects personal information when you visit ryanleetherapy.co.uk, contact Ryan Lee Therapy, make an enquiry, arrange or receive psychotherapy services, or otherwise interact with the practice.
For the purposes of UK data protection law, Ryan Lee Therapy is responsible for deciding how and why your personal information is used.
1. Who we are
Ryan Lee Therapy provides psychotherapy, mental-health support, educational content and related services.
Website: ryanleetherapy.co.uk
Email: info@ryanleetherapy.co.uk
For questions about this Privacy Policy or the way your information is handled, please contact Ryan Lee Therapy using the email address above.
2. Information we may collect
Depending on how you interact with Ryan Lee Therapy, we may collect information including:
Your name, email address, telephone number and other contact information.
Information you provide through website forms, enquiries or correspondence.
Appointment and booking information.
Information required to provide psychotherapy or related services.
Notes and records relating to therapy sessions, where appropriate.
Information about your physical or mental health where this is relevant to your care.
Information you voluntarily provide about your personal circumstances, relationships, family, experiences or wellbeing.
Payment and transaction information where services are purchased.
Technical information relating to your use of the website, which may include your IP address, browser, device, pages visited and website activity.
Marketing preferences where you have chosen to receive communications from us.
Some of the information provided in connection with psychotherapy may constitute special category personal data, including information concerning your physical or mental health. This information is handled with additional care and confidentiality.
3. How we collect your information
We may collect personal information when you contact us directly, complete a website form, make an enquiry, arrange an appointment, attend a therapy session, communicate with Ryan Lee Therapy by email or other agreed methods, purchase a service or interact with the website.
Some technical information may also be collected automatically through website technologies such as cookies and analytics.
Please see our separate Cookie Policy for further information.
4. Why we use your personal information
We may use your information to respond to enquiries, assess whether our services may be suitable for you, arrange and manage appointments, provide psychotherapy and related services, communicate with you about your care or appointments, maintain appropriate clinical and administrative records, process payments, meet professional, safeguarding, insurance and legal obligations, manage the website and improve its functionality, protect the security of our services, and send marketing communications where you have chosen to receive them.
We will only use personal information where we have an appropriate lawful basis for doing so.
Depending on the circumstances, this may include processing that is necessary to enter into or perform a contract with you, comply with a legal obligation, protect someone’s vital interests, pursue legitimate interests in operating and protecting the practice, or where you have given consent.
Where health or other special category information is processed in connection with psychotherapy, an additional lawful condition under UK data protection legislation will also be required.
This may include processing necessary for the provision of health or social care by a professional who is subject to an obligation of confidentiality.
5. Therapy records and confidentiality
Information shared during psychotherapy is treated as confidential and handled with care.
Ryan Lee Therapy will not ordinarily disclose information shared during therapy to another person without an appropriate reason for doing so.
However, confidentiality is not absolute.
There may be circumstances where information needs to be shared because of a safeguarding concern, a serious risk of harm, a legal or regulatory obligation, a court order, or another situation in which disclosure is permitted or required by law.
Where appropriate and safe to do so, this will normally be discussed with the client.
Further information about confidentiality and the therapeutic relationship may also be provided separately as part of the therapy agreement or consultation process.
6. Young people
Ryan Lee Therapy provides support to teenagers and young adults.
When working with a young person, particular care is taken with their personal information, privacy and confidentiality.
Depending on the young person’s age, understanding, circumstances and the nature of the service being provided, it may be necessary or appropriate to involve a parent, guardian or another person with parental responsibility.
Information will not automatically be shared with a parent or guardian simply because a client is under 18.
Decisions about confidentiality and information sharing will take account of the young person’s circumstances, their ability to understand the decisions involved, safeguarding responsibilities and applicable legal and professional requirements.
Where there is a safeguarding concern or a serious risk to the young person or another person, information may need to be shared with appropriate individuals or organisations.
7. Sharing your information
Ryan Lee Therapy does not sell your personal information.
Information may be shared where reasonably necessary with organisations or professionals that support the operation of the practice, such as website and hosting providers, appointment or booking systems, payment processors, accountants, insurers or professional advisers.
Information may also be shared with other healthcare professionals, safeguarding services, emergency services, professional bodies, regulators, courts or public authorities where appropriate, authorised or required by law.
Only information reasonably necessary for the relevant purpose will be shared.
8. Squarespace and website information
This website is hosted using Squarespace.
Squarespace may process certain information required to host, secure and operate the website and may process information relating to website traffic and activity.
The website may also use cookies and similar technologies.
Further information is available in our Cookie Policy.
9. Payments & Bookings
Ryan Lee Therapy may use third-party providers to manage appointments, bookings or payments.
Where a third-party provider is used, that organisation may process information such as your name, contact details, appointment information or payment details in order to provide the relevant service.
Payment card information is generally processed directly by the payment provider (Square) and is not stored by Ryan Lee Therapy.
The providers used by Ryan Lee Therapy may change from time to time.
Where appropriate, their own privacy information will explain how they process your information.
10. Keeping your information secure
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, accidental loss or misuse.
Access to sensitive client information is restricted to those who have an appropriate reason to access it.
No internet-based system can be guaranteed to be completely secure, but appropriate steps are taken to protect the information entrusted to Ryan Lee Therapy.
11. How long information is kept
Personal information is only retained for as long as reasonably necessary for the purpose for which it was collected and to meet professional, insurance, safeguarding, tax and legal obligations.
Different categories of information may therefore be kept for different periods.
Clinical records may need to be retained after therapy has ended in accordance with professional, insurance and legal requirements applicable to the practice.
Once information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
12. International data transfers
Some organisations that provide technology, hosting or other services to Ryan Lee Therapy may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
13. Your data protection rights
Depending on the circumstances and the lawful basis being relied upon, you may have rights relating to your personal information, including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, request restriction of processing, object to certain processing, request transfer of certain information and withdraw consent where processing is based upon consent.
Some rights are subject to legal exemptions and may not apply in every circumstance, particularly where clinical records or information relating to another person are involved.
To exercise a data protection right, please contact:
We may need to verify your identity before responding to a request.
14. Marketing
Ryan Lee Therapy may contact you where necessary in connection with an enquiry, appointment, booking, payment or therapy service.
These communications are used to administer the service you have requested and are not marketing communications.
If Ryan Lee Therapy introduces marketing communications in the future, this Privacy Policy will be updated and any consent required by law will be obtained before those communications are sent.
15. Cookies
This website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, including certain analytics or performance technologies, will only be used where permitted and, where required, after you have made a choice through the website’s cookie controls.
Please read our Cookie Policy for further information.
16. Links to other websites
The Ryan Lee Therapy website may contain links to external websites or services, including social media platforms and third-party services.
Ryan Lee Therapy is not responsible for the privacy practices of third-party websites. You should review the privacy information provided by those organisations when leaving this website.
17. Complaints
If you have concerns about the way Ryan Lee Therapy handles your information, please contact us first at:
You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint is available at ico.org.uk.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, professional requirements or the law.
The latest version will be published on this website with the date it was last updated.
Ryan Lee Therapy